Front office manager
Front Office Manager looking for employment in London UK
Objectives:
I am looing for a job in a hotel in London (Front office, Sales, Food & Beverage)
Skills:
SELECTED PERSONAL SKILLS
Languages: Russian (native), English (fluent), French (conversational, in progress), Ukrainian (basic)
Computer: Opera, MS Office, E-mail and Internet
Other: International Driving License
Professional and personal references available upon request
Work Experience:
EMPLOYMENT
2005 – present Kempinski Hotel Moika 22
Saint-Petersburg, Russia
• Member of Kempinski Global Talent Pool
Front Office Manager (Feb 2011 – present)
Assistant Front Office Manager (Aug 2010 – Jan 2011)
• planning, organizing, directing and managing the entire Front Office activities and communication
• coordinating and liaising with Executive Office and other departments
• training, motivating and controlling all Front Office staff
• in charge of VIP guests and groups
• coordinating with external limousine service and excursions provider
Chief Concierge (2008 – July 2010)
• organizing and managing the Concierge staff and activities
• training, motivating and controlling the Concierge, bellboys, pagegirls and drivers staff
• organizing tours and excursions, limousine services, plane and train tickets, VIP service at airport
Assistant Front Desk Manager (2007 – 2008)
• coordinating reception staff and activities/ training reception staff
• assigning rooms
• leading correspondence with guests concerning their stay/ handling guests complains
Front Office Shift Leader (2006 – 2007)
• all receptionist functions plus
• making reservations in the hotel/ assigning rooms
Front Office Receptionist (2005 – 2006)
• welcoming and registering hotel guests
• handling check in and check out
• providing information support for the guests
Pre-opening (June 2005 – 2006)
• Participation in trainings, pre-opening and opening of Kempinski Hotel Moika 22, Saint-Petersburg.
Education:
EDUCATION
2004 – 2010 Graduate Diploma in Management of Organizations
Manager in Tourist and Hotel Business
Baltic Academy of Tourism and Enterprise
Saint Petersburg, Russia
Courses in: Management, Marketing, Psychology, Pedagogics, Conflict Management, Economics, IT, Mathematics, Statistics, Logistics, History of World Cultures, Geography, Philosophy etc.
2001 – 2004 Bachelor of Modern Languages
Canada Christian College and School of Graduate Theological Studies
Saint Petersburg, Russia
Toronto, Ontario, Canada (Sep-Dec 2003)
Courses in: Languages (English, French), IT, Geography (Britain, Canada, USA), Russian and Foreign Literature, Antique, History, History of Religion
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