Customer service representative
Customer Service Representative looking for employment in London UK
Objectives:
CAREER OBJECTIVE:
To advance in the field Communication and Customer Service
STRENGTHS:
Optimistic
Dynamic team player
Sense of responsibility
Creative and resourceful
Excellent skills in communication and collaboration.
Skills:
Skills
(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)
Proficiency Skill (Years of Experience)
Intermediate Computer Literate (MS Word, MS PowerPoin (5) , Basic Hiring and Recruitment Process/Tal (5)
Languages (Proficiency: Best=10 - Worst=1)
Language Spoken Written
Filipino 10 10
English 10 10
Personal Particulars & Preferences
Date of Birth : 18 Dec 1984
Nationality : Philippines
Gender : Female
Possess Own Transport : No
Expected Monthly Salary : PHP 12,000.00
Availability : Immediately after notice period of 0 month(s)
Additional Info
TIN #: 801-220-519
SSS#: 33-9591837-0
ADDITIONAL SKILLS:
Computer Literate (MS Word, MS PowerPoint, MS Excel,
I Explorer, Email, Chat)
Work Experience:
B17 L14 Anahaw St. Cristina Hms. Zabarte Rd.,, Camarin Caloocan City, Caloocan City 1400, National Capital Reg, Philippines.
Email: mjane_ruga_18@yahoo.com Tel: 63- 02- 9623346(Home) , 09106159980(Mobile)
View My Uploaded Resume
Resume Summary
Current Position : Customer Service Representative in Teletech Customer Care Management ( Jan 2010 - Present)
Current Specialization : Customer Service
Highest Education : Bachelor's/College Degree in Mass Communications
Years of Experiences : 6
Expected Salary : PHP 12,000.00
Employment History
1.
Teletech Customer Care Management
Jan 2010 - Present
Position Title (Level) : Customer Service Representative (1-4 Yrs Experienced Employee)
Specialization : Customer Service
Role : Call Centre Executive
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 16,500.00
Work Description : Customer Service Telecom/ Pine Account Nonvoice & Voice Support.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of TeleCommunications, Internet and Electronic Commerce industries.
Excellent english language skills.
2.
OSRP/PC Mall
Nov 2009 - Jan 2010
Position Title (Level) : Customer Servive Representative (1-4 Yrs Experienced Employee)
Specialization : Customer Service
Role : Customer Service - General
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 18,000.00
Work Description : PC Mall Susidiary: MacBook MacBook Air, MacBook Pro,Mac mini, iMac,Mac Pro, Xserve,iPod shuffle, iPod nano,iPod classic, iPod touch Apple TV Customer Service Representative.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of Internet and Electronic Commerce industries.
Excellent english language skills.
Reason for Leaving: Resigned Career Move.
3.
Iberio Asistencia Coordinating Center
Sep 2009 - Oct 2009
Position Title (Level) : Coordinator (1-4 Yrs Experienced Employee)
Specialization : Clerical/Administrative Support
Role : Contracts Administration
Industry : Logistics / Transportation
Monthly Salary : PHP 12,000.00
Work Description : Coordinates Roadside Assistance & Medical International Assistance: Towing, Car Repair Onsite for Customers from Car Client Companies and Insurance Companies ex Toyota, Ford, Mazda, Pga, Prudential, Mapfre, Standard etc., with local Motor Shops, Service Centers and Accredited, International Hospitals & Clinics with tie ups from Insurance Agencies and local Counterparts.
Reason for Leaving: End of the Contract- Reliever for Maternity Leave.
4.
Teletech Customer Care Management
2006 - 2009
Position Title (Level) : Call Center Representative/Human Resource Staff (1-4 Yrs Experienced Employee)
Specialization : Customer Service
Role : Management
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 15,000.00
Work Description : Talent Acquisition Specialist/Hiring and Recruitment Staff, facilitated and assisted the applicants examination and prepared job offer packets for contract signing and job offer.Inbound Telemarketing Sales experience through bank credit card services CHASE CREDIT CARD APPLICATION CENTER ACCOUNT.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of Internet and Electronic Commerce industries.
Excellent english language skills.
Reason for leaving: Redunduncy- Account Closed
5.
Connect 2 Philippines
May 2005 - 2006
Position Title (Level) : Call Center Representative (Fresh Grad / Less than 1 Year Experienced Employee)
Specialization : Customer Service
Role : (not provided)
Industry : Call Center / IT-Enabled Services / BPO
Monthly Salary : PHP 12,000.00
Work Description : Good Customer Service.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of Internet and Electronic Commerce industries.
6.
On the Job Training ABS-CBN (Sept-Oct 2005)
2005 - 2005
Position Title (Level) : Production Assistant Training Development and Mana (Non-Executive)
Specialization : Entertainment/Performing Arts
Role : Others
Industry : Entertainment / Media
Work Description : On the Job Training (Sept-Oct 2005)
ABS-CBN Production Assistant Training Development and Management Center ANC Strictly Politics
Scriptwriter-Traffic Documentary, Broadcast Journalism Feb-Mar 2005 PUP Sta Mesa College Of Communication
Scriptwriter/Field Reporter “RCN” News Broadcast Programming March 2004 PUP Sta. Mesa Manila College of Comminication
Floor Director “Strike 3 Variety Show” Sept 2003 PUP Sta Mesa Manila
Stage Manager “ ANINO” Drama & Theater Arts Feb 2003 PUP Sta Mesa Manila
Researcher Communication Campaign “Livelihood Program” (Feb 2003) Balingasa Quezon City
Researcher Audio Video Techniques”Dakilang Lahi” & Public Information “Child Labor” 2003 PUP Sta Mesa Manila
Educational Background
Bachelor's/College Degree of Mass Communications
Graduation Date: 2005
Major : Broadcast Communication
Institution/College : Polytechnic University of the Philippines, Philippines
CGPA : 95/100
- of -
Graduation Date: N/A
Major : -
Grade : -
References
Ivy Escaño
Supervisor Talent Acquisition, Teletech Customer Care Management, 063- 632- 5529777, ivyescano@teletech.com, Relationship: Talent Acquisition/Hiring & Recruitment Supervisor
Lily Pelias
Supervisor, Teletech Customer Care, 063- 632- 5529777, lilypelias@teletech.com, Relationship: Supervisor
Education:
Educational Background
Bachelor's/College Degree of Mass Communications
Graduation Date: 2005
Major : Broadcast Communication
Institution/College : Polytechnic University of the Philippines, Philippines
CGPA : 95/100
- of -
Graduation Date: N/A
Major : -
Grade : -
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