Client service personnel
client service personnel looking for employment in London UK
Objectives:
To acquire a management status in a progressive and challenging organization where my hard work and creative capabilities will lead to the realization of the vision and objectives of the organization
Skills:
Business Effectiveness
Ability to work and deliver results on time.
Communication
I have good communication skills. I know how to effectively communicate with customers and Fwap operators in solving their problems and grievances amicably.
Ability to carry information to consumers effectively to create the necessary imparts.
Keeping a good relationship with existing and new customers
Team Work
Together with other MIT’S organised several successful Market storms in the metropolis
Have worked together with other colleagues in the deployment of trade elements such as stickers, parasols, front panels and D-signs.
Giving mutual support to colleagues when needed.
Coordinates with my superior on major decisions
Problem Solving
Have good numeracy skills. My course at University further developed these through the study of statistics and economics.
Final year project enabled me to focus on these skills. It was an ambitious piece of work involving interviews with the public and companies.
IT SKILLS
Word Processing (Word); Spreadsheets (Excel); Presentation software (PowerPoint).
Work Experience:
January 2011- Present O’la Kleen, Client service officer
October 2009 – Nov.2010 National service at MTN, Sales and Distribution Department as an MIT (Market Impact Team).
Responsible for visibility,availability,accessibility and sim sales in my territory
Visibility: I have deployed a lot of MTN stickers, Front panels-signs and parasols around the territory creating a lot of visibility in the territory. Branding in the territory.
Availability and accessibility: The product should be obtainable, affordable and ready for the consumer.
Between 1000 and 3000(depending on the target for the week) sim cards are
sold by me every week and target is mostly achieved.
Bringing in new clients, maintaining customers and promoting the image of the company.
May 2007 – August 2007 Peabody Trust Housing Agency, London
Worked as a supervisor in charge of the day to day activities and maintenance of one of their Estates.
Education:
2005 – 2009
Bsc Statistics and Actuarial science
Kwame Nkrumah University of Science and Technology
Some of the courses include Accounting, IT, Economics, Statistics, Pension mathematics, insurance law, Principles of management etc.
Final Year project: ‘Dividend Policy of Some Companies in Ghana’ – using Ghanaian companies that float shares and pay dividends as a case study”.
2000 – 2003 Mfantsipim school, Cape Coast,Ghana.
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