Customer Support Executive
Customer Support Executive - Technical Division looking for employment in London
Objectives:
To be able to contribute to the companys growth and advancement by sharing my knowledge, skills and experiences on Team Management, Information Technology and Technical Support while at the same time learning new things from the company that will contribute to my personal and professional development.
Skills:
Networking, Hardware and Software Troubleshooting, WTP and STP operation
Work Experience:
EXPERIENCE:
December 2009 Present Thomson Reuters McKinley Hills, Taguig
Customer Support Executive Technical
Acted as Frontline Technical Support for users having issues with their Thomson Reuters software as well as Windows based operating systems and its applications
Actively take end-to-end ownership of Product Users issues that require liaison with other Departments or Companies
Analyze personal trends and performance gaps and create Action Plans to address it
Assisted other Helpdesk representatives of other companies during Troubleshooting
March 2008 October 2009 CONVERGYS Ortigas, Pasig City
Team Leader
Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal
Consistently monitor team to proactively identify potential problems and ensure appropriate parties are engaged in coming up with a resolution
Actively take end-to-end ownership of employee issues that require liaison with others
Facilitated Conflict Management
Promote Company Recognition Program and develop / promote performance incentives
Analyze trends and create Action Plans that will determine a solution
Participate in recruiting efforts, attend calibration sessions and conference calls, etc
Taking on additional duties on project or site committees while maintaining daily duties / responsibilities
Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing and completing performance appraisal of work group(s) in accordance with the organizations policies and legal requirements
Trained for KANO, KAIZEN and SIX SIGMA methodology.
August 2005 March 2008 CONVERGYS Ortigas, Pasig City
Tech Support Level 2 (SELECT TEAM Division)
Responsible in configuring Modems / Routers for Broadband / PPPOE connection
Configuring multiple computers for wireless setup / home networking
Troubleshooting connectivity issues for Windows and Macintosh based operating system
Setting up Email accounts both client and software based (MS Outlook, Outlook express, Mac mail, etc)
Driver / Software installation and updates
System Restoration
Provides Customer Satisfaction Service (e.g. billing and product inquiries, system analysis, call handling and call control skills)
May 2001 July 2005 FLUIDTECH CORP. Marikina City
Wastewater/Sewage Treatment Plant Trainor/Operator
Resposible in ensuring that the WTP/STP operation runs smooth;
Collect waste samples for laboratory analysis;
Responsible in mixing different chemicals and regulating its use to treat the wastewater;
Troubleshooting;
Train would-be operators before final turn-over takes place;
Ensure that the wastewater complies with the DENR and LLDA standard for wastewater dumping;
Feb 2000 April 2001 ABENSON SALES Corp. Makati City
Corporate Account Executive
Generate Sales for the company by selling IT products to other companies;
Prepare Monthly Sales Report, Sales Projection and Strategies;
July 1999 Jan 2000 Philippine Business for Social Progress Catbalogan, Samar
Technical Officer II
Assisted in the conduct of public education and focused group discussion to community members on the issue of livelihood programs;
Help produced a Community Profile reflecting the Barangays economic, political and socio-cultural situation;
Help produced an organizational diagnosis which identified and assessed the need of the Samar folks organization to be revitalized;
Facilitated Conflict Management;
Gathered data through key informant interview and ocular surveys;
Conducted focused group discussion;
Consolidated, analyzed and interpreted data gathered;
Feb 1997 May 1999 MGM Construction Corp. Quezon City branch
Project Coordinator
Responsible in maintaining good relations with different clients by ensuring that all transactions entered and agreed upon runs smoothly and efficiently;
Responsible in finding new clients for the company and offering them our products and services;
Performs related duties and responsibilities as required
Act as liaison with subcontractors in expediting drawings and related information
Maintain accurate and up-to-date logs (Vendor / subcontractor, purchase, etc)
Coordinate submittals and procure all close-out documents including warranties, operating and maintenance manuals
Monitor field work, including contract work, to ensure compliance with company standards, procedures, specifications and codes.
April 1996 Oct 1996 Glaxo-Wellcome Makati City
Accounting Clerk
Responsible in generating the companys Payroll, Reimbursements and Cost Accounting Report;
Assisted in Data Processing and other Reports;
Aug 1995 Dec 1995 JOLIBEE FOODS Corp. Philcoa, Q.C. branch
Service Crew
Education:
EDUCATION:
TERTIARY EDUCATION:
Academic Year 2002 -2004 INFORMATICS Computer College Sta. Lucia East, Cainta
DCS Computer Science
Academic Year 1994 1998 National College of Business and Arts Quezon City
Bachelor of Science in Accountancy
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