Customer Service Amp Sales Professional
Customer service & sales professional looking for employment in London
Objectives:
Self motivated and creative sales professional with a strong background in international business, experienced in the sales and marketing, real estate and purchasing sectors. Obtained professional knowledge and experience both in the UK and in France. Confident interpersonal and communication skills, able to build and maintain effective working relationships with colleagues, clients, stakeholders and management at all levels.
Skills:
- customer service, clients enquiries, active listening
- sales, telesales, sales maximisation
- project management
- purchasing, procurement e-tools
- communication, project presentation
- negotiation
Work Experience:
CAREER SKILLS SUMMARY
GENERAL ELECTRIC Jan 2009 – Dec 2009
11 months, Paris, France
Sourcing analyst:
● gained professional experience in purchasing, procurement e-tools and project management
● involved in projects of energy, IT, temporary labour purchases within the EMEA corporate team, entire project management on electricity for 4 businesses in Germany
● contributed to diverse projects through need analyses, presentations of process and results and suppliers follow up especially in Central Europe
● ran requests for proposals, e-auctions and negotiations on diverse projects
BURTON OF LONDON July – Aug 2008
2 months, Angers, France
Sales Assistant:
● maximised the sales through active listening and fashion advice
● handled customers transactions and answered their enquiries during the busy period of sales
● reorganised the selling space according to the new brand strategy
● handled the delivery of clothes and sorted the stock
● ensured best reception possible through meticulous cleaning of the shop
CHARLES HAMER FIN. SERVICES Sept 2006 – July 2007
11 months, Thame, Oxfordshire, UK
Mortgage coordinator:
● developed professional knowledge within the financial sector and especially mortgage broking, real estate and insurances
● answered calls and email enquiries presenting the company and offering a follow up to clients
● negotiated with banks to ensure the smooth running of files and to develop a wider offer of financial products
● prepared the financial file of clients according to the standard rules of banks including new-build/ existing properties and clients income and assets
Education:
September 2008 – March 2010 ESSEC Business School, Paris, France
Specialised postgraduate degree in international purchasing management, 1 ½ years
Combination of taught course and apprenticeship to obtain a professional master degree
September 2004 – May 2008 The University of Hull, Hull, United Kingdom
BA with honours in international business (2.1)
Bordeaux Business School, Bordeaux, France
Diplôme de l’Ecole Multinationale des Affaires (equivalent to a bachelor’s degree)
June 2004 A level specialised in mathematics applied to economics passed with honours
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