Customer Service Assistant
CUSTOMER SERVICE ASSISTANT looking for employment in London
Objectives:
MY VISION:
- Seeking suitable position for substantial responsibility where my past and varied experience would fully utilized in a career opportunity and where making a significant contribution to the success of my employer will gain me career advancement opportunities and to be part of a team , contributing ,learning and enhancing personal
And society's development.
MY MISSION:
- To serve 100% customer satisfaction with A Yes attitude for all our guests and to achieve the goal of my organization to be the best between all their competitors.
Skills:
Computer literate –MS Windows, MS Word, MS Excel &Internet.CERTIFICATES:
Safety Food Hygiene (Americana training center).-
(Americana). Employee Certificate-
-Sega Republic (Certificate of Citizenship by Japanese) EMAAR Malls Group.
PERSONAL QUALIFICATIONS:
Excellent communication and interpersonal skills.-
. Flexible and able to adjust to new people -
Have a great ability to convince all different type of clients -
Willingness to work effectively and efficiently -
Presentable, energetic and self motivate-
- Able to work under stress conditions
Confident &strong personality & social organized and cooperative -
Work Experience:
WORK EXPERIENCES:
*GUEST SERVICE ASSOCIATE \ TEAM LEADER,
(EMAAR MALLS GROUP- SEGA REPUBLIC).
: POSITION DESCRIPTION
- To maintain departmental operational polices and procedures.
- To assist in the operation of attraction and function as a role model for company's quality standard.
- Provide leadership for Sega Customer Service Team as assigned by attraction supervisor & assistant operation manager-attraction.
- Monitor the operation of a group of rides attraction.
- Provides and ensures that exemplary guest service is maintained at all times.
- Performs & assist the attraction manager on duty as the area contact providing communication for attractions operations during daily operation.
- Monitor the operation on position rotation, breaks, day off, late and absences of attraction staff.
- Ensures daily operating logs and team member records are accurately maintained.
- Coaches and motivates attraction team members to promote safe and efficient attraction operations while also exceeding guest expectations of courtesy and cleanliness.
- Responsible to enforce all policies pertaining to correct groom and appearance policy standard as per company (Sega Republic Groom and Appearance Policy Standard Guidelines).
- Maintain the standards of quality, customer service and cleanliness.
- Perform other duties as assigned by attraction manager on duty & operation manager.
TRAINING SHIFT SUPERVISOR (KUWAIT FOOD COMPANY)
Making schedule for the staff-
Making end of day and accounting the sales-
- Making a good relationship between the staff to apply HOW WE WORK TO GETHER
Training the new staff how to offer the new products-
Put a plan to increase the sales for the company -
- Leading a shift supervisor for more than 20 persons
Follow up the staff to work standard -
- Finishing the paper work for the shift supervisor, (Sales Book &Sales Forecasting Sales labor analysis) -
CASHIER (KUWAIT FOOD COMPANY).
Receiving payments, writing receipts and cashing checks -
Record funds from each cash source on a cash count sheet-
- Compare cash, receipts and payments in balancing daily work
Excellent in how to handle the cash drawer machine in short time -
Making checklist to know how much the sales -
SALESMAN (ATLAS DICTIONARY, ALWASEET MAGAZINE).
Selling and financial goals -
Product knowledge-
Customer service -
- Check the customer feed back
- Achieve the sales target
- Offer the good prices to the customers
- Serve the products with a good quality
- Exceed the customer expectations
RECEPTIONIST / CUSTOMER SERVICE (SAQARA CITY HOTEL-EGYPT).
Receiving the incoming calls-
Handling the customer complains-
Giving a good service room to the guests -
Welcome the guests with a smile -
Booking the rooms for the customers-
Offer the good room to the guests-
Recommend to the guests what are the good places they can visit-
Ensure the good service to the guest-
Make call back to the guests to satisfy them -
Building a good relationship with the customers to come back -
- Taking the customer details and logs it in the LOG BOOK
Ensure that there is no any LOST & FOUND in the guest room-
Education:
AL-AZHAR UNIVERSITY - FACULTY OF EDUCATION (Major in ENGLISH)
2000-2004
Web site: NON.
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