Room Service Supervisor
room service supervisor looking for employment in London
Objectives:
To use my knowledge with skills, abilities in the food and beverage department.
Skills:
Technical skills
• Communication skills
• Team work
• Problem solving ability
• Flexibility in working hours
Personal Skills
• Ability to motivate team member and effectively lead them through internal communication skills
• Knowledge of popular computer programmers used in hotel industry such as Fidelio and ONQ.
• Good record keeping, detailed statistical analysis, or research skills.
Work Experience:
Work experience
• Currently working in The Montcalm London as room service supervisor
The 5* hotel situated in marble arch London with 153 rooms.
Duties:-
To ensure that orders are taken correctly, courteously and actioned without delay.
To ensure sufficient mise-en-place to facilitate fast expedition of orders, particularly during peak periods.
To ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stock stored under optimum conditions.
Handling the guest complaints and deal with them.
To supervise and control all room service areas, ensuring that service is prompt, professional and courteous, to the standards laid down by the company.
• Hilton London Metropole:15 may2007- 30th august 2009
The 4-star Hilton London Metropole is one of Europe's largest hotel with 1054 rooms.
Working as food and beverage associate/ acting room service supervisor.
Duties:-
Delivering quality and high standard service to the guest and exceeding the guest expectations.
To run the dinner, lunch and breakfast shift.
Provide an excellent customer service that’s anticipates individual guest needs.
Check the requisition supplies and maintain cost control.
Prepare the shift report and give the handover to the next shift.
Give the on job training to the staff.
• ‘TAJ MAHAL’ hotel (5 star hotel) New Delhi, India in may 2005
Department: - food and beverage service (waiter in restaurant)
(Industrial training)
Duties:-
General duties like to prepare mise-in-place.
To undertake cleaning of service area and service equipments.
Assisting customers by providing excellent customer service.
To involved in setting-up restaurant for an event.
• ‘SAHARA STAR’ hotel (5 star hotel) Mumbai, India in April 2003
Department: - food and beverage service (room service attendant)
(Industrial training)
Duties:-
General duties like setting-up trays, taking orders from guest.
To maintain highest possible standard.
Delivering the order to appropriate rooms at the proper time.
To maintain cleanliness of working area.
Education:
Education qualification
jan2007-july 2008 post graduation diploma in hospitality management
From ealing, hammersmith west London college.
August2002-may2006 4 year degree in hotel management and catering technology
Sri. Balasaheb Tirpude College of hotel management (India)
Subjects: - food and beverage service, food production,
Front office, housekeeping, sales and marketing.
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