Data Analyst
Data Analyst looking for employment in London
Objectives:
Nothing is permanent in this world. We seek what we think is best for ourself. Applying these words to my line of profession is a must. I would like to take my chances in your company believing to improve my skills and have the ability to grow as a good citizen in our community.
Skills:
· Proficient in MS Office.
· Self-motivated, a good team player but can work independently.
· Can work with minimal supervision
Work Experience:
ACCENTURE HEALTHCARE PROCESSING INCORPORATED
· The project is a business consulting group geared on technology and outsourcing capability.
· AHPI is one of the leading BPO units of Accenture which is responsible for transaction processing, finance, customer relationship and human resource management.
Position Held
Data Analyst – October 15, 2007 to October 16, 2008
Duties and Responsibilities
§ Researching and responding to customer inquiries and requests.
§ Updating and maintaining customer information using client information systems including membership status and demographic information.
§ Processing customer transactions based on client-defined policies procedures and contractual guidelines.
§ Improving overall customer service levels, including quality and turn-around time.
§ Maintaining 100% accuracy both quality and productivity set by client standards at a highly satisfaction service. HIPAA (Health Insurance Portability and Accountability Act) compliant.
§ Supports high quality work through attention to details, focus on continuous improvement in training, formal quality reviews, regular feedback, etc.
§ Responds to high priority and/or complex client request to ensure that request are handled quickly, correctly and appropriately.
BDO CARD CORPORATION
Data Encoder
September 2004 – February 2005
Duties and Responsibilities
§ Processing credit card application.
§ Call Handling.
§ Generate and Consolidate daily reports.
BAYAN TELECOMMUNICATIONS
Sales Assistant/Data Encoder
2003-2004
Duties and Responsibilities
§ Maintain office stock equipments.
§ Encoding and Updating DSL accounts in the system.
§ Generate and Consolidate daily reports.
§ Call Handling.
Education:
EDUCATIONAL BACKGROUND:
Bachelor of Science in Computer Science
AMA COMPUTER COLLEGE
East, Rizal
1998-2003
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