It Support Officer
IT Support Officer looking for employment in London
Objectives:
Desktop support or systems administration work in London
Skills:
Skill Years/Months Experience
Hardware
X86 Desktop Computer Repairs 9 years 2nd Level
Laptop Repairs Dell, HP 7 years 2nd Level
Mediating warranty claims 7 years 2nd Level
Printer and Peripheral installation and support 9 years 2nd Level
Auditing Skills 4 years 2nd Level
HFNETCHK
Microsoft Baseline Security Analyzer
Command line auditing tools and scripting
Operating Systems
Microsoft Windows Vista installation and support 1 year 2nd Level
Microsoft Windows XP Pro 6 years 3rd Level
Microsoft Windows Server 2000, 2003 4 years 2nd Level
Automated Unattended Standard Operating Environment (SOE) Roll-out using Answer Files, Disk Imaging or
Ghost 7.0 4 years 2nd Level
Patch and Service Pack Management 4 years 2nd Level
Software Licensing Administration 4 Years 2nd Level
AIX Printer Installation and Support 3 years 2nd Level
Linux Redhat and Ubuntu 2 years 2nd Level
Systems Administration
Active Directory (AD) Report Generation 4 years 3rd Level
AD User Administration 6 years 2nd Level
Windows Print Server Installation and Support 4 years 2nd Level
Group Policy Management 2 year 2nd Level
Backup Systems: Bridgehead, Data Protector and others 1.5 years
Networking
Proxy Management (Squid) 2 years 2nd Level
Wireless and Bluetooth Installation and Support 4 years 2nd Level
Switch Installation and Support 1 years 2nd Level
TCP/IP Configuration 9 years 2nd Level
Antivirus Management CA Etrust 7.1, Trend Micro OfficeScan 6 years 2nd Level
Application Support
Office Suites Microsoft Office 2003 9 years 2nd-3rd Level
Microsoft Office 2007 1 year 2nd Level
Citrix MetaFrame Installation and Printer Support 4 years 2nd Level
Treasury Capix, Deskbank, EDI 4 years 2nd Level
Mapping Mapinfo 6 years 2nd Level
Engineering Autocad (Inventor 10) 6 years 2nd Level
Registration Authority RA Agent 1 year 2nd Level
VMWARE ESX node setup 6 mths 2nd Level
Migration of Physical Servers to Vmware Virtual Servers 6 mths 2nd Level
JAC Cache Pharmacy System 6 mths 2nd Level
Helpdesk/Front Line Support
Experience with TouchPaper and Service-Now Call system 2 years 2nd Level
Logging prioritising and escalation of Helpdesk calls 9 years 3rd Level
On-site Support 9 years 3rd Level
Remote Support using RDP and Dameware 7 years 3rd Level
Acting Service Desk Manager 1 year
Development and programming tools
Microsoft VBScripting 4 years 2nd-3rd Level
C++ 1 year 1st-2nd Level
Database
Programming with MS Access 97 1 year 2nd Level
SQLServer 7.0 Administration 1 year 1st Level
Work Experience:
18/12/2007 to Current NHS Barnet Hospital IT Department
1st and 2nd line support
Company Information The Barnet-Chase Farms Trust provides IT support to a number of hospital and medical institutions in the Barnet Borough of London
Responsibilities My primary role is to provide remote and onsite Desktop and Application support to a Hospital Trusts computer users. This involves hardware and software installation and support. I am currently the team lead at Barnet Hospital for a hospital-wide laptop encryption process.
I act as relief Service Desk manager.
I am also a Registration Authority (RA) Agent and am responsible for creating Smartcards for this Trust. This means ensuring user identification meets e-GIF Level 3 standards.
Key Projects / Achievements * Managing RA Smartcards creation and ensuring they are at e-GIF Level 3 standards.
* Acting as IT liaison to the team managing major change to the Hospital Pharmacy database and robot software interface.
* Being team lead to the Service Desk Call Centre and acting Service Desk manager as required.
* Migrating servers to Virtual servers using VMWARE.
* Assisting with VMWARE ESX Nodes setup
6/01/1999 to 02/11/2007 Bundaberg Sugar Ltd, Bundaberg, Australia
Desktop Support Officer
Company Information Bundaberg Sugar is a medium-sized sugar-milling company; having mills, packaging plants and corporate offices through-out Queensland.
Responsibilities My role was to provide remote and onsite Desktop Support to a medium-sized company with a high ratio of users-to-technicians. My role for eight (8) years was to receive a computer (desktop or laptop), build it with the company Standard Operating Environment (SOE) and role-specific applications, and then deploy it to site; supporting the software and hardware until its decommission. My role also included Active Directory user administration, system upgrades, auditing and license management.
Key Projects / Achievements I feel proud that I was able to provide on-going and successful, long term IT support to a medium-size company with a diverse hardware and software environment.
I have written VBScripts that:
1. Provide auditing of all user and security group access rights (ACLs) to any given directory tree.
2. That leverage the Windows Management Interface (WMI) to assist in domain-wide computer hardware and software profiling and auditing.
01/01/1988 to 01/01/1996 Construction
Various Roles
Company Information Lawler Landscapes, Bonel Industries, Big Trees Nursery
Responsibilities Lawler Landscapes Landscaping
Bonel Industries Agricultural Machinery Fitter
Big Trees Nursery Nursery Management and advanced tree propagation and maintenance
01//01/1978 to 1/01/1988 Queensland Department of Education
Class Room Teacher (Grades 1-7)
Company Information State Government Education System
Responsibilities Teaching grades 1-7
Education:
ACADEMIC RECORD
2000 Bachelor of Information and Technology, Central Queensland University (CQU)
1978 Diploma of Teaching (CQU)
Web site: besttechsupport.co.uk
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