Waiter in hotel field - GANESH KUMAR GOPALPILLAI
GANESH KUMAR GOPALPILLAI is a waiter in Hotel Field looking for employment in London
Full name: GANESH KUMAR GOPALPILLAI
Objectives:
To achieve a position with a company to provide exceptional customer service and quality product. To exploit my management and leadership skills to accomplish goals and customer satisfaction. Highly organized and well goal oriented to develop staff and companys profitability. Eleven plus years experience in hotel, restaurant and customer service
Skills:
VERY GOOD EXPERIENCE IN BANQUET HALLS AND CATERING JOBS
Work Experience:
2003 -2008 Renaissance Tikrit North, Iraq
Dining room Supervisor
Oversee and Supervise more than 100 employees to guarantee company standards are properly executed. Provide daily safety and training for staff to develop exceptional customer service to clients. Motivate and delegate staff to achieve highest level of guest satisfaction. Ensure all safety regulations are beyond satisfaction.
Train and retrain staff on guest satisfaction
Promote a welcoming atmosphere for staff and clients.
Create and decorate function room and special events.
Ensure all food productions exceed standards.
Ensure TB MED 530 is followed by all staff.
Follow up on staff and clients for exceptional satisfaction
Follow up on staff for proper serving portion to reduce cost.
Communicate with Chef with food production to eliminate over
prepping and cooking
1999 2003 Hotel Malabar palace Kerala INDIA
Head Waiter
Staff to provide exceptional banquet service to hotel clients. Direct staff to promptly deliver and clean or product. Train and develop staff to ensure customer satisfaction.
Follow up on clients for guest satisfaction.
Communicate with management and staff on constant innovation to provide highest level of customer service
Help to setup the party. Giving Ideas for setup and helping too.
Direct staff on goals set by company on banquet service standards
Helping for food pickup, and helping for food service time, and
checking allover the place in the service time.
Eliminate customer complaints by being proactive and anticipating guest needs.
Hire, train, and evaluate staff.
1998 1999 Hotel Heritage Inn Tamil Nadu INDIA
1997 1998 Hotel Malabar Palace Kerala INDIA
Waiter
Build client base by providing welcoming customer service.
Provide friendly service to clients by promptly delivery and clean up.
Provide quality product and all time.
Follow company standard and guidelines.
Education:
Basic & Secondary Education at Government Higher Secondary School Eraniel,TamilNadu, INDIA
One Year Diploma In HOTEL MANAGEMENT & Catering Technology In Mather Institute, Eranakulam, Kerala, INDIA
E-mail: ganeshkumargps@yahoo.co.in Phone: 00919940556480
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