Sunday 17 May 2009 05:15

Microsoft certified trainer - Annaliza A. Palma

Annaliza A. Palma is a Microsoft Certified Trainer looking for employment in London
Full name: Annaliza A. Palma
Objectives:
Professional Goals include continuing to grow in training field and knowledge, excel in innovative technology application, interact and share with team members and colleagues, and provide high quality training, support and services to fulfill clients’ satisfaction and requirements.
Skills:
Experienced in programming, administering network infrastructure, installation of computer hardware and software applications, troubleshooting, developing and updating web pages, and delivering technical trainings of those which were mentioned.

TECHNICAL BACKGROUND
Operating Systems
Windows 9x, Windows NT4, Windows 2000 (Pro, Server and Adv), Windows XP (Pro and Home), Windows Vista (Ultimate) and Windows 2003 Server (Standard and Enterprise)

Server Management
Web Server, Share Point Portal Server and Domain Controller

Web Development
Macromedia Flash, Dreamweaver, HTML, DHTML, CGI, CSS, JavaScript and Perl

Programming
Visual Basic

Design
Adobe Photoshop

Office Applications
Microsoft Word, Excel, Access, PowerPoint, Project 97, 2000, XP, 2003 and 2007
OpenOffice Writer, Calc, Impress, Base and Draw

Messaging Applications
Windows Messaging, MS Outlook 97, 2000, XP, 2003 and 2007

Hardware Assembly/Software Installation
CompTIA A+ and Net+

Work Experience:
PROFESSIONAL EXPERIENCE
Creative Technologies Limited
Senior Training Executive (July 7, 2008 – present)
Job Summary

 Deliver and demonstrate product training to newly-hired technical support personnel.
 Plan, develop, convey and maintain training materials for both junior and senior technical support personnel to update and enhance their knowledge on new and existing products.
 Develop self-paced training resources using multimedia authoring tools and applications for technical support personnel’s added reference.
 Design, develop and maintain innovative training materials to keep employees updated on company’s new products.
 Provide add-on training that would update personnel on new technologies related to the company’s line of industry.
 Coordinate with various department heads to gather detailed information that would be valuable for technical support personnel’s improvement in providing solutions to customers’ inquiries.
 Incorporate soft skills training to strike a balance on technical support personnel’s competencies.


ACP Computer Training and Consultancy Pte. Ltd. (Microsoft Certified Partner Learning Solutions, Microsoft Gold Certified and Microsoft IT Academy) – Singapore (2 years)
Corporate IT Trainer/Sales Technologist (Feb 15, 2006 – April 18, 2008)
Conducted both Technical and Microsoft Application Trainings for the following Companies:


 Aussino
 Central Provident Fund Board (CPF)
 CHARLES & KEITH (SINGAPORE)
 Cisco Systems-Linksys(Asia) Pte Ltd
 City Development Limited (CDL)
 Defence Science and Technology Agency (DSTA)
 Knight Frank
 Land Transport Authority (LTA)
 M & R FORWARDING PTE LTD
 Ministry of Defense (Mindef)
 Ministry of Education (MOE)
 Panasonic Asia Pacific Pte Ltd
 Team Compass Pte Ltd
 Transit Link
 Tyco Fire & Security
 United Overseas Bank (UOB)
 Volvo East Asia Pte Ltd
 Yangming Shipping (Singapore) Pte Ltd


Technical Support/Network Administrator (Feb 15, 2006 – April 18, 2008)
 Plan, implement, manage and maintain Windows Server 2003 domain controller and other Microsoft Applications for the company’s network infrastructure
 Configure and manage MS Windows 2003 services like DNS, DHCP, Active Directory, RRAS and IIS
 Install and configure SharePoint Portal Server for Government school partners
 Provide technical support and solutions to clients and office staff concerning MS Office applications (Microsoft Project, Visio, Access, Outlook, Word, Excel and PowerPoint) and Microsoft Windows Servers.

EduPro, Inc. (Microsoft Certified Training Center) – Makati City Philippines (3 years)
Software Specialist/IT Instructor (Jan 16, 2003 – January 16, 2006)
Conducted both Technical and Microsoft Application Trainings for the following Companies:


 (CASCADE) Department of Agriculture
 ABS-CBN
 Allied Telesyn Philippines
 America On-Line (AOL)– Pampanga
 Ayala Corp.
 Bankard
 BASF
 Business World
 Centro Escolar University (CEU)
 Coats Manila Bay
 Control Risks Group, Inc.
 GMA7
 Hewlett Packard Philippines
 Honda Cars Inc.
 Internal Exchange Bank (IBank)
 Link to Support (Linksys)
 Mirant Sual, Inc.
 Novarties
 Paref Woodrose
 Petron - Bataan
 Prudential Plans, Inc.
 Shell Philippines
 Siemens
 SM SuperValue
 The British School of Manila
 Triumph
 UNICEF
 Wacoal
 Wyeth Philippines








Network Solutions and Interfaces Corporation – Makati City, Philippines (5 months)
Network Engineer (August, 2002 – December, 2002)

 Coordinate with Project Manager the schedule and activities of technicians
 Monitor the activities of technicians and make sure that the project is on schedule
 Prepare and arrange documents and reports required by clients
 Coordinate with other contractors of the project concerning network infrastructure plan, project timetable and deployment

Projects I got involved with as project coordinator and network engineer:
 Ninoy Aquino International Airport Terminal 3 (NAIA T3) Fiber Optic Structured Cabling Project
 Accenture Structured Cabling Project
 Manila Diamond Hotel Wireless connection maintenance and support Project
 Greenbelt 2 and 3 (thru Ayala Land Corp.) Structured Cabling Project
 EDSA Shangri-La Mall Wireless connection maintenance and support Project
Informatics Computer Institute – Batangas, Philippines (3 years)
ACADEMICS HEAD/ADMINISTRATIVE OFFICER – PG6 (DECEMBER, 2000-May 23, 2002)

Job Summary
Responsible for the smooth flow of the activities of the academics department. Supervises the daily activities of the lecturer in order to ensure smooth flow of classes.

ASSISTANT ACADEMICS HEAD (NOVEMBER, 1999-NOVEMBER, 2000)

Job Summary
Responsible for the smooth flow of activities of the academics department. Supervises the daily activities of the lecturers in order to ensure smooth flow of classes.

HARDWARE/SOFTWARE COORDINATOR (MAY, 1999-OCTOBER, 1999)

Job Summary
Responsible for computer maintenance and technical support on servers and clients.


LECTURER - ACADEMICS DEPARTMENT (MAY, 1999- May 23, 2002)

Specific Responsibilities

 Develop, plan and sustain the course assigned.
 Design, plan and develop training and visual aids and other related course materials.
 Prepare, plan, conduct and evaluate the students’ coursework.
 Attend to students’ feedback and their study-related problems.
 Undertake special projects as assigned.
 Coordinate with the services department staff concerning the requisition of materials for classes such as workbooks and handouts.

COURSE ADMINISTRATOR – ACADEMICS DEPARTMENT (NOV, 1999- May 23, 2002)

Specific Responsibilities

 Create and maintain schedule of courses.
 Validate request for postponement, cancellation, or extension of class schedule.
 Ensure maximized utilization of resources.
 Coordinate with Academics, Services and Marketing Departments for daily confirmation of Start of Class (SOC's).

Education:
Tertiary Bachelor of Science in Computer Science
De La Salle Lipa Tertiary School
Mataas na Lupa, Lipa City, Philippines
1995 –1999

Secondary De La Salle Lipa
Mataas na Lupa, Lipa City, Philippines
1991 -1995

E-mail: stingeran@yahooo.com Phone: +6391994519

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