Customer service manager - lavanya madhavan
lavanya madhavan is a customer service manager looking for employment in London
Full name: lavanya madhavan
Objectives:
A distinction BA (Marketing) from “Ethiraj College for Women Successfully Doing MBA in reputed Institute “National Institute of Business Management” (HR & International Marketing) Possess strong communication and inter personal skills. A dynamic go-getter & quick learner with ability to work under pressure and meet deadlines.
Skills:
Worked with a Reputed Newspaper Industry (The New Indian Express & Dinamani) as (Executive – Customer care & Marketing ) - Advertisement section for past 3 years, 4 months & Assigned as a Team Worker for Franchisee in Chennai for classified Section Page (Corporate Marketing Head office, Chennai) Good Communication Skills, Keen Interested in achieving Target
Work Experience:
Space Selling to bring in Business Advertisements and leading a team of 5-10 telesales Executives, Sales Executives, Franchisee Executives to promote sales and revenue to the organization.
Motivate the Telesales Executives to promote revenue and achieve a target,
Commended with the task of Pulling classified Advertisement from varies Sources i.e. (Local Advertisers, Franchisees, Business Clients etc)
Facilitating the Classified Pages Space selling through tele-Calling and SMS marketing to advertisers through SMS Integra, Email marketing and managing sales promotion campaign with the Clients
Analyzing all Contemporary classifieds and pulling in the Target market to advertise with Express Classifieds.
Answering calls from clients with regards of advertisement Enquiry and provide Full support for the enquiries made
Maintaining a query follow up limit to revert to Clients enquiry within a 24 hour period
Managing Length of calls
Maintaining Customer Database for Express Classifieds and contemporary Clintee to define the target market in future
Communicating clearly and effectively with Advertisers
Promoting teamwork with Franchisee
Managing the content of classifieds ads in all Languages
Maintaining a Monthly reports with agency and target Setting Motivating Franchisee to achieve a target at a Specified Time,
Promoting sales Promotion by New scheme, rates, design, Insertions for the Classified Section
Achieving a Target as per organization Assigned towards classified Section Page.
Education:
Pursing)
M.B.A (National Institute of business Management)
2009
(Human Resource & International Marketing)
B.A
2002 73% (Ethiraj College for Women)
XII
2001 80% (Bethel Mhss)
(Matriculation)
X 65% (Danish Mhss)
(Matriculation)
E-mail: lavanyamadhava@gmail.com Phone: 04426208028
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