Manger With Experience In Both Retail And Legal Fields
Manger with experience in both retail and legal fields. looking for employment in London
Objectives:
A Management position utilizing my skills in organization, employee relations, and customer service.
Skills:
-Works well in a high pressure environment.
-Well-organized and efficient.
-Excellent customer service skills.
-Retail Management Experience.
-Human Resource Experience.
-Managerial skills.
-Communication skills.
-Coaching and motivational skills.
-Skilled at organizing complex projects, defining project priorities, and delegating tasks.
-Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
-Quickly learns procedures and methods.
-Proficient in the use of various software packages including AILA Link, Microsoft Office, QuickBooks, Timeslips, Internet Explorer, Mozilla Firefox, Outlook, and Microsoft Calendar.
-Types 85+ WPM.
Work Experience:
Staples, Inc. Lexington, Kentucky
Customer Service Lead/Management Trainee
June 2007 to August 2008
-Reinforced behaviors and attitudes that promote excellent customer service.
-Coordinated and managed sales activities to ensure internal and external customer satisfaction, and achieve and exceed budgeted sales and profits.
-Developed a team approach to the day-to-day management of store associates.
-Developed associates using coaching and observation tools, and providing constructive feedback that resulted in improved performance.
-Ensured that all associates were adequately trained and understood the features and benefits of products and sales techniques of each.
-Stayed current with changing technology and trained associates accordingly.
-Used coaching to inform associates about margin and increased units per transaction.
-Served as a role model and a coach for all selling areas of the store.
-Adjusted staffing in relation to sales to assure maximum coverage during peak periods and cut costs.
-Made sure all presentation standards were met.
-Trained all associates on Loss Prevention policies and procedures.
-Maintained a strong in-stock position and implemented company merchandising programs.
-Maintained proper equipment care and kept all areas of store clean. -Ensured that all areas of the store exceeded safety standards.
-Was responsible for Cash Office and all daily deposits and cash records.
-Conducted weekly Loss Prevention and Safety audits.
-Received recognition from Vice President for excellence in selling, up-selling, cross-selling, and cutting costs.
-Was active key holder/Management Trainee, in charge of opening and/or closing the store several times per week.
Conley-Morgan Law Group, PLLC Lexington, Kentucky
Office Manager/Legal Assistant
February 2005 to May 2007
-Researched laws, investigated facts, and prepared documents to assist attorney.
-Gathered evidence in immigration, civil, criminal and other cases in order to formulate defenses and initiate legal actions.
-Was instrumental in developing and managing standardized office procedures, including: intake and outtake forms; phone and voicemail systems; interoffice communication systems; and client relations publications.
-Wrote, designed and produced basic office procedures, public relations brochures for clients in the horse industry, and printed advertisements in local and national news publications.
-Conducted research, interviewed clients and witnesses.
-Trained and managed nine employees and achieved significant improvements in their productivity.
-Supervised human resource concerns such as: employee schedules; conflict resolution; and employee evaluations and wage determination.
-Prepared immigration petitions, pleadings, contracts, affidavits of documents, and maintained document files.
-Filed legal documents with governmental offices, including court clerks and immigration authorities.
-Planned office layouts and initiated cost reduction programs.
-Successfully managed office and employees during Attorney's frequent international travel.
Mike Child, D.M.D. Lexington, Kentucky
Orthodontic Technician
February 2005 to November 2005
-Poured and trimmed dental retainers.
-Set up instrument trays, prepared materials and assisted orthodontist during dental procedures.
-Cleaned removable appliances.
-Instructed patients in oral hygiene and plaque control programs.
-Recorded treatment information in patient records.
-Scheduled appointments for dental services.
Education:
BCTC - Business Management
Paul Lawrence Dunbar High School
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