Technical Analyst
Technical Analyst looking for employment in London
Objectives:
An astute with a strong analytical and problem solving ability with flair towards development in challenging and technical environment.
Skills:
Enthusiastic and eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts and ideas.
Motivated self starter who can work independently and handle multiple priorities and deadlines.
Work Experience:
WORK EXPERIENCE
May 2003 to July 2004 : Improved the operations Management and good rapport among team members.
First Employer : 24 / 7 Customer. Com
Job Title : Customer Support Representative
Job Description : Selling MBNA Credit Cards to US citizens above the age of 18.
Company expectation : The target given was SPH (Sales per Hour) of 1.4 with a CPH (Contacts per Hour) of 15 logging in for 8 hours a day.
Duties : Liaising with other department to expedite jobs to meet customer requirement.
Key Achievements : Consistently delivered an SPH of 2.7 with a CPH of 17 and clocked the Login hours thus maintaining the SLA (Service Level Agreement).
Tools Used : Soft Skills.
July 2004 – April 2005 : Met with an accident while practicing for the rally which resulted in a head injury thereby leading to coma stage.
May 2005 to Oct 2005 : Next Employer : Accenture
Job Title : Technical Support Representative
Job Description : Resolve customer issues with respect to Internet connection.
Company expectation : Resolve issue at the first attempt with a AHT(Average Handling Time) not greater than 14 minutes.
Duties : Provide help desk assistance to telecommunication engineers and technicians.
Key Achievements : Resolved customer issues satisfactorily thus maintaining the SLA.
Tools used : Windows Network Administration.
Oct 2005 – Oct 2006 : Pursued a course on Embedded Systems in Pune.
Oct 2006 to March 2007 : Next Employer : Hewlett Packard
Job Title : Technical Support Engineer.
Job Description : Resolve customer issues with HP systems which included Desktop, Laptop, Printers, Mainframe, RAID and Supercomputer.
Company expectation : Resolved customer issues satisfactorily thus maintaining the SLA.
Duties : Recommend a networking facility and commissioning computer installations.
Key Achievements : Resolved customer issues satisfactorily thus maintaining the SLA.
Tools used : Windows Network Administration, Windows System Administration, RAID principles, concepts and configuration, Linux Network Administration, Linux System Administration.
May 2007 – Aug 2008 : Previous Employer : Real Time Tech Solutions ( RTTS )
Job Title : Service Engineer.
Job Description : Network & System administrator for Node Clusters on RHEL at GTRE ( Gas Turbine Research Establishment), Ministry of Defense, Government of India for a period of 9 months.
Network & System administrator at Real Time Tech Solutions
Company expectation : Maintain the Node Clusters at GTRE (Hardware & Software) which compromised of CISCO server, Apple RAID, Three - 32 bit Dual Core Intel Processors acting as FEP (Front End Machine) and
32 – 32 bit processors acting as the backend (Node)
Service Engineer for Internal RTTS systems running on Windows, Linux and Lynx OS
Duties : Recommend a networking facility and commissioning computer installations.
Improved the operations Management and good rapport among team members by locating new and genuine vendors for Desktops, Laptops, Printers, Servers, RAID and Super Computers.
Tools used : Service Engineer for Node & Clusters working on RHEL ver 5.0 Network & System administration on Linux, Windows and Lynx OS
Sep 2008 – Till Date : Present Employer : Digicom Solutions Pvt Limited
Job Title : Technical Analyst.
Job Description : Contract employee of Symbian
Software India Limited.
Resolve issues with desktop, network, server and mobile operating system.
Company expectation : Resolve issues for internal
Symbian employees across the
globe.
Duties : Only point of contact to resolve
issues with Desktops, Laptops,
Printers, Servers, RAID and mobile operating system.
Tools used : Lotus Domino, Notes used for
logging calls. Network & System administration on Windows OS.
DUTIES AS A NETWORK ADMINISTRATOR
Network Administration. Install, configure and maintain the organizations local area network (LAN) and internet sub-systems.
Monitor network infrastructure to ensure network availability of all systems for staff and customers.
Provide technical support and guidance for staff regarding our network infrastructure.
DUTIES AS A SYSTEM ADMINISTRATOR
Applying operating system updates, patches, and configuration changes.
Installing and configuring new hardware and software.
Adding, removing, or updating user account information, resetting passwords, etc.
Troubleshooting any reported problems.
System performance tuning.
Insuring that the network infrastructure is up and running.
Education:
ACADEMIC QUALIFICATION
1995 Schooling from Cathedral High School, Bangalore with an aggregate of 66%
1998 Pre-University College from S.S.M.R.V College, Bangalore with an aggregate of 66%
2001 Bachelor of Science in Physics, Mathematics, Electronics from Christ College with an aggregate of 76%
2003 Master of Science in Electronics Science from Bangalore University with an aggregate of 70%. This involved extensive study of Basic Electronics, Digital Electronics, FPGA, VLSI, Microprocessor, Micro controller, C programming language, MATLAB, Microsim Schematic, Control Systems, Semiconductor Physics with a live project as a part of academics.
2007 Diploma in Embedded Systems from UTL Technologies (Subdivision of United Telecom), Bangalore with an aggregate of 64%. This involved study of Basic Electronics, Digital Electronics, Microprocessors, Micro controllers, C programming language, C++ programming language, (OS) Operating System concepts, (RTOS) Real Time Operating System, Linux as an RTOS, Modifying Kernel parameters with a live project as a part of academics.
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