Personal banker - Andrea Milagros Estevanez Jimenez
Andrea Milagros Estevanez Jimenez is a Personal Banker looking for employment in London
Full name: Andrea Milagros Estevanez Jimenez
Objectives:
To be part of an integral company that would allow me to contribute to its growth by empowering myself to maximize my potentials and harness my skills
Skills:
Proficient in Microsoft Word, Excel, and Powerpoint
Sales and Customer service with emphasis on bank products and operations
Work Experience:
The Hongkong & Shanghai Banking Corporation Ltd Makati City, Philippines
Personal Banking Officer
September 2005 23 June 2008
Actively sell and offer to potential and existing customers various bank products and services
Open personal accounts and deliver client transactions
Coordinate and respond to complex customer requests, resulting in increased sales and customer satisfaction
Attend to general customer service enquiries and ensure that a high level of customer service is provided at all times
Adhere to regulatory compliance standard and bank policies and procedure
Unit Teller
March 2004 September 2005
Actively cross-sell all bank products and services
Process cash/cheque deposits/withdrawals of local and all accepted currencies as well as late cheque deposits
Process demand draft and cashiers order applications, telegraphic transfers and local payment instructions
Process inward remittances, local bills purchases and progressive ledger entries
Buy/sell accepted foreign currencies and travellers cheques
Customer Service Assistant Branch Network
March 2003 March 2004
Provide the following functions:
- provide frontline service to clients
- release ATM cards/pins, phone pins, chequebooks, credit cards and bank certifications
- transfer funds
- process credit card payments by transfer
- prepare various reports for submission to other departments
- assist in the investigation and resolution of items in exception reports
- maintenance of client requests made through the Personal Banking Officer
- perform relief functions by phone such as answering customer queries and processing phone/fax instruction
Safety Deposit Box Custodian
August 2002 March 2003
Handles opening and closing of Safety Deposit boxes for customers
Updates signature cards and records safe deposit access slips against the system
Balance access forms, key deposits regularly
Sends instructions on maturing time deposits
Education:
BS Economics, University of the Philippines - Diliman Quezon City, Philippines
June 1998 April 2002
Deans Lister
Highschool, University of the Philippines Integrated School Quezon City
Philippines
June 1994 April 1998
Graduated WITH HONORS
Elementary, University if the Philippines Integrated School Quezon City, Philippines
June 1987 April 1994
E-mail: andreaestevanez@yahoo.com.ph Phone: +639167646676
Web site: none
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