Good sales experience in banking, finance & telecom
BASU DEO GHOSH
51, Shivaji Marg,
Opp. Bengali club,
Lucknow.
Hutch Ph: 09919502786
ghosh.basudeo@gmail.com
Career Snapshot
Ÿ Over 07 years of experience in Strategy Planning, Channel Management, Relationship Management and Team Management in the varied industry verticals.
Ÿ Currently designated as a sales head with Vodafone Essar Digilink Ltd.
Ÿ Significant exposure in implementing competitive sales programs to increase product awareness and enhance business growth with organizations like Vodafone, GE Countrywide, HDFC Bank.
Ÿ Demonstrated skills in customer relationship management with the ability to devise effective strategies to drive customer delight.
Ÿ An effective communicator with strong leadership skills, logic and analytical abilities coupled with strong inter-personal & communication skills.
Core Competencies
Strategic Planning/ Business Development
- Development of Sales strategies for achieving monthly/annual sales targets & driving sales initiatives to achieve business goals & managing the frontline sales team to achieve them.
- Utilizing market trends & personal network to develop marketing plans for generating leads. Evolving market segmentation & penetration strategies to achieve targets.
- Conducting competitor analysis by keeping abreast of market trends to achieve market share metrics.
Customer Relationship Management
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Maintaining cordial relations with customers to obtain feedbacks, suggesting the most viable product range and cultivating relations with them for securing repeat business.
- Developing and ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for delivery & service quality norms.
- Interacting & developing rapport with all external/internal constituents of customers at all levels; for maximum client satisfaction & retention.
Team Management
- Recruiting and managing a team of Executives and driving them for Business Development. Leading & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
- Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members.
Channel Management
- Identifying and network with financially strong and reliable dealers and distributors, resulting in deeper market penetration and improved market share.
- Designing and implementation of incentive schemes for the channel partners.
- Monitoring dealer sales and marketing activities, implementing effective strategies to maximize sales.
Achievement
I am having a total work experience of more then seven years in Banking & Insurance, finance & Telecom industries, in this period I won many monthly, quarterly and annual contest launch by the companies. Besides this also received many rewards and recognitions from the company.
Organizational Details
April 2007- till date with Vodafone Essar Digilink Ltd., as sale head post paid for gorakhpur zone.
à Taking care of 24 franchisees and 06 outlets for selling of PCO and Post paid connections, both in city and spoke towns.
à Imparted Training for all products in Plan presentations & client handling to all channel partners, organizing business meet on quarterly basis to develop healthy relationship and to discuss problem with the channel partners.
à Increasing sale figures and distribution with 02 on role and 11 off role sales team members, preparing sales plan for every month to achieve the Target of all the products, coordinating team meetings and focusing the running new schemes to over achieve the target.
à Actively involved in customer issues to increase walking in outlets, taking care for branch expenses, salaries, stationery and advertisement material.
à Downloading running contest to team members and channel partners to increase their earnings and performances.
à Generation of reports & MIS pertaining to team performance, productivity, sales figures etc.
à Regularly in field to support the team members and same time auditing of the sales staff, for the growth of the business.
July 2006 to March 2007 as Corporate Collections Incharge for the Circle, in Vodafone Essar Digilink Ltd.
à Successfully selected & recruited a team of 06 employees from a collection staff of existing 16 executives, to start this new division.
à Imparted Training to employees.
à Provided proactive support to the team for generating collection.
à Actively involved in organising periodic quiz & presentations for the team to hone their product knowledge
à Generation of reports & MIS pertaining to team performance, productivity, collection figures etc.
March 2005 to June 2006 with Hutchison Essar Digilink Ltd., as Incharge Credit for the Circle.
à Led a team of 07 team leaders and 16 agencies for the operations across UPE.
à Implemented the new process as per the TRAI regulation.
à Brought down TAT from 72hrs to 5hrs.
à 100% CAF & document verification.
à Instrumental in providing training & technical support to the team through presentations & briefings.
à Initiated welcome visit & welcome call
à Auditing processes for verification agencies & field executives and documentation provided for verification by sales.
Oct 2003 to Dec 2004 with Hutchison Essar Digilink Ltd., as Executive Collection.
à Worked to generate processes to ensure the benefit of the organization.
à Ensuring agency management, taking care of corporate collection to ensure 100% collection. Managing Upcountry HTS & Agency as upcountry incharge for Credit n Collection & Verification.
à Handling special category (IAS/IPS/D.M/DIG & IG/reputed Politicians)..
à Achieved the highest performance in bill to bill collection in agency management.
à Handled 12 agencies with 50 field executives across Lucknow zone.
à Initiated static based telecalling to ensure subscriber satisfaction and maximum of collection.
August 2002 to September 2003 with HDFC Bank as CSE (Sales Executive) for Account opening (Current & Saving A/c’s) and Insurance.
à Managing sale for A/c opening and life insurance
à Handling a team of 12 sales executives, to generate leads and the closing of the same, for A/c opening (Current & Saving). We were also liable for generating sale for life insurance policies for Birla Sun Life
à We were also responsible for sale of fixed deposits.
à We use to achieve a target of 120 A/c’s in liabilities, with atleast a target of 05 units of fixed deposits.
à We also generated a sale of 05 units of life insurance, with a ticket size average of Rs.16000/- per unit.
à Preparing sales plan for every month to achieve the Target, coordinating team meetings and visiting sales point on a regular basis.
August 2000 to June 2002 with Pehchaan Entrepreneurs (DSA for GE Countrywide), as Team Leader.
à Were looking after the two-wheeler finance sales through 14 sales executive and 14 sub dealers in Lucknow.
à Responsible for maintaining IRR and cost for the company in the Lucknow location.
à Responsible for Organizing sales campaigns and road show with dealers and Products.
à Captured 40 % of the two-wheeler finance market share among the 06 competitors.
à Instrumental in providing training & technical support to the team through presentations & briefings.
à Preparing sales plan for every month to achieve the Target, coordinating team meetings and visiting dealer point on a regular basis.
à Designing new scheme with sub dealer and company subvention to provide consumer a low cost finance offer among the competitor to increase volumes.
Awards and Recognitions
Ø Winner of ‘Diwali Utsav’ contest 2002 for the North Region. (Achieved net disbursements of more than 40lac with 222 loan applications. in GE Countrywide)
Ø Winner of ‘King Recruiter’ contest Jan 2006 for the Lucknow Branch. (Recruited 52 advisors in 1st month of joining. in HDFC Bank)
Ø Winner of ‘UP-E-Azam award’ become 1st person to win this award for Gorakhpur Zone in post paid business.
Ø Winner of best Quote written in lieu of Vodafone launch in the zone.
Ø Winner of ‘CEO Award’ in Vodafone for prompt and effective implementation of credit process.
Ø Winner of Corbet National Park on the achievement of sales target for continiously 06 month.
Events and Activities
Ø Represented Induction Program for Credit and Collection in Vodafone.
Ø Key player in Cricket team of the circle.
Ø Introduced Credit Policy for the circle.
Educational Qualifications
Ø BSc. from Lucknow University, Lucknow in 1994
Ø Advance diploma in computer software.
Ø EMBA from NIBM Chennai University.
Computer Literacy
Working knowledge of MS OFFICE (MS WORD, EXCEL, POWER POINT)
Area of Interest
Sales and marketing
Personal Details
Father's Name: Shri Gyan Brato Ghosh
Date of birth: 13-07-1971
Marital Status: Married
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