17 June 2008
|
Finance specialist
RICHIE ANNE REDIDO
1096-G Basak Pardo Cebu City
Mobile # +63927.7614.626 | +63917.363.8840
landline: +63-32-273-4047
richieanneredido@yahoo.com
EDUCATIONAL BACKGROUND
TERTIARY EDUCATION
March 2003
Bachelor of Science in Psychology
University of San Carlos
SECONDARY EDUCATION
March 1998
University of San Carlos Girls High School
PRIMARY EDUCATION
March 1994
University of San Carlos-South Grade School
SEMINARS/TRAININGS ATTENDED
Finance and Card Services
ePerformax Contact Centers
Management and QA training
ePerformax Contact Centers
3G Training
Cebu Waterfront Hotel
Lahug, Cebu City
Management Tool Workshop
Cafe Laguna
Cebu City
Branded Customer Service
Customer Service Strategy
Communication Styles/Profiles
Cebu Marriot Hotel
AVAYA Training
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
Customer Service Platform
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
SMART MONEY Training
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
U2 System (Fusion of SMART MONEY and SMART Load)
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
SMART PADALA Training
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
SMS Hotline (Text 888 hotline)
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
Smart Phone Training
5th Flr, Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
Teleservice
5th Flr. Piltel Bldg., Juan Luna Ave.,
Mabolo Cebu City
Smartload & PowerSIM Plus
5th Flr. Piltel J. Luna Ave. Mabolo Cebu
Service Excellence Clinic
4th Flr. Training Room, Piltel Bldg., J. Luna Ave., Mabolo, Cebu City
Voicetext
5th Flr. Piltel Bldg. Juan Luna Ave.,
Mabolo Cebu City
WORK EXPERIENCE
QA Specialist-CREDIT CARD SERVICES-
ePerformax Contact Center
August 2007-April 14, 2008
Job description: *Assures team call quality.
Handling a financial account.
• 1 on 1 coaching session with agents.
• Assists in over sighting team's overall status.
• Aided workforce in observing intervals for staffing requirements.
• Produce reports for the call quality. Transcribes data from calls evaluated to Advisor(tm)
• Handles escalated and supervisor calls.
• Responsible in tool usage Envision(tm) for remote access call evaluations.
• Responsible in side jack evaluation and feedback.
• Experienced in use of IEX workforce management tool and Symposium(Nortel Systems) application for Real Time adherence.
o Exposed to management skill set changes
• Experienced in use of Avaya-CMS application and real time adherence tool.
Customer Care OFFICER II
I-CONtacts Corporation
SMART Communications Subsidiary
Dec 3, 2003-August 2007
Job description:
• Handles five different accounts namely: SmartMoney
(Mother program), Smart Padala, E-load, Mobile Banking
and Prepaid Services of SMART.
• Address any inquiries the customer may have or should
Their be any difficulties encountered with their specific
Account, we address it thoroughly and escalate it to proper
group should the concern be not resolve at point of
interface especially if account involves multiple debit or
non receipt of amount transferred.
Human Resource Assistant
Jollibee Foods Corporation
October 2002-February 2003
OTHER SKILLS AND INTEREST
• CUSTOMER SERVICE
• COMPUTER LITERATE and experienced in the use of computerized customer management and data entry systems.
• Office Applications: MS WORD 2000, EXCEL, POWERPOINT, MS OUTLOOK
• Knowledge in different front end tools such as: Customer Service Platform, Oracle,
• AVAYA,
• CMS,
• Nortel,
• Symposium,
• Envision (tm),
• Advisor (tm)etc.
• Tech savvy and can type 45 words per minute
PERSONAL DATA
Age : 26 yrs. Old
Sex : Female
Citizenship : Filipino
Date of Birth : September 18, 1981
Place of Birth : Lagao, Gen. Santos City
Status : Single
Religion : Roman Catholic
REFERENCES
Mr. Marlon Jesus Coromina
Sutherland Global Solutions
Program Supervisor
Mobile No. 0917.363.8840
Ms. Viola Solis
Shift Manager
I-CONTACTS Corporation
Mobile No. 0919.220.5914
Mr. Ruel Denila
Team Leader-Turquoise Colon
I-CONtacts Corporation
Mobile No. 0918.337.2123
Lady Ruth Matig-a
Customer Care Officer 2
I-CONTACTS Corporation
Mobile No. 0918.908.9592
Ms. Annaliza Sabanpan
Team Leader-Team Emerald
I-CONTACTS Corporation
Mobile No. 0918.3372114
Kristin Garrido
Clerk I Treasury Dept
Cebu City Hall
Mobile No. 0927.708.7125
|
|