06 June 2008
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Job Application : Finance, Management, Accounting, Cust Serv
Castro, Sherwina Romero
2714 Pampang Road, Lourdes Northwest, Angeles City 2009, Philippines
Contact #: 6345-625-9156 or 63915-993-0931 / email: sherwinacastro@yahoo.com
Objective “To occupy a competitive position that is relevant to finance, accounting, management, human resources and/or customer service field in a reputable organization which allows growth and utilization of my skills”
*An efficient and effective employee, proficient in oral and written communication, a good team player and able to do team lead, ability to multitask, honest and dedicated to work, computer literate (Microsoft Word, Excel, PowerPoint and Seibel Computer System), can work with minimum supervision, and willing to work abroad
Work Experiences
Call Center Agent III / Team Leader May 2006 – Deccember 2007
Cyber City Teleservices (Philippines) Inc , Clarkfield, Pampanga, Philippines
• Team Leader: Prepared Daily Project Reports in the absence of the supervisor
Monitored and handled team concerns
Sent WOI Concerns (work order change) daily to the client (special task)
• Recognized as Best Agent/Top Performer for the month of November 2008
• Recognized as Agent w/ Highest QA Score for the month of November 2007
• Consistently commended for providing 100% client/customer service satisfaction
(projects: DirectsatUSA , Ironwood Communications and Karcher,)
Finance/Administrative Officer July 2003 – August 2005
Philovier Corporation, Angeles City, Philippines
• One of the company’s decision making bodies in terms of financial, operational and human resource aspects
• Prepared and Analyzed Financial Reports (monthly and yearly summary)
• Recorded Daily Financial Transactions
• Prepared Bimonthly Payroll
• Prepared employment contracts ; organized, maintained and updated employee records
• Organized Company Activities and Special Projects
HR /Accounting Staff April 2002 – September 2002
Masipag Services Corporation, Mabalacat, Pampanga
• Performed data entry, filing, and clerical duties
• Conducted applicants’ examination and basic orientation
Education
Postgraduate took up 39 units in Master of Business Management 2002 – 2007
Holy Angel University (has 3 units remaining to finish)
College BSBA Finance and Management Accounting 1998-2002
Holy Angel University
High school Holy Angel University, Angeles City, Philippines 1994-1998
Elementary Lourdes Northwest Elementary School, Angeles City, Philippines 1984-1990
Seminars/Trainings Attended
*Global Call Center Education Program, CCIS Educational Foundation Inc. May 6 - 30, 2006
Top 5 for the whole Batch 150
*Self Awareness Seminar, Systems Plus College, April 25, 29 & 30, 2005
*Research Seminar, Case Room 2 - Holy Angel University , March 27,2003
*Entrepreneurial Competence, Social Hall - Holy Angel University, December 12, 2002
Affiliations
Junior Financial Management Accountants - member, 2002
Junior Philippine Institute of Accountants - member, 2000-2002
Youth on Fire member, 1999-2002
Personal Data
Age : 24 yrs old Birth date : May 24, 1983
Civil Status : Single Language/s Spoken: English, Filipino
Height : 5’ 5 1/2” Weight : 140 lbs
Nationality : Filipino
Character References
Ms. Gia Maria Remollo
Branch Service Head, Planters Bank – Rizal St. Branch, Angeles City, Philippines
Contact #: +639178270462
Ms. Maria Luisa Casibang
Customer Service Representative, Cyber City Teleservices (Phils) Inc., Philippines
Contact #: +639157737875 / 6345-331-9082
Ms. Evelyn Hamto
Sole Proprietor
Contact #: +639196770727 / 6345-888-7199
I hereby certify that the above information were true and correct.
_________________
Sherwina R. Castro
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