RAM MOHAN DARISA
RAM MOHAN DARISA Ph: 040-27003738, (M) 9848273565
E-Mail:ursrammohan@yahoo.com
CAREER GOAL: In pursuit of assignments in "Techno functional SAP FI consultant"./ Operations’ Management preferably in the banking/ financial sector .
PRÉCIS
Over 6 years of experience in banking & financial sector including a BPO.
Presently working with ICICI - Largest Private Sector bank in India, as a Senior Officer.
Conversant at handling an array of banking operations and addressing client queries to ensure customer satisfaction.
Significant experience in handling the preparation of reports to keep the management updated.
Worked in coordination with software development team for designing the front end accounting system.
Part of team for redesign and improvisation of the business processes for optimization
Consistent performer with an urge to continuously build skills and building attitude to outperform
Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/ Process Targets.
An exemplary communicator with excellent analytical and problem solving skills.
Computer savvy and highly mobile
A PGDCA from Indotronix – affiliated to CMC India, in the year 1996.
Mimicry and Mime artiste.
KNOWLEDGE DOMAIN
Operations
Responsible for managing operations & spearheading teams for excelling business targets & service delivery metrics.
Conceiving/implementing short/long-term plans for achievement of process objectives.
Part of the design team to coordinate with software development team to constantly improvise the process and design newer processes for data management, data retrieval and improvising the response time
Undergone training in SAP-FI as part of organizational strategy for Information and data management
FIimplementation/customization/servicedelivery/SAPmigrations(version upgrades)/troubleshooting
Interacting constantly with the client with regard to various aspects such as staffing & scheduling requirements, performance reporting etc.
Preparing & compiling various weekly/monthly MIS reports pertaining to process, and productivity.
Quality/Training
Ensure the quality of calls made are as per the standards set by the client
Trained in Six sigma & DMAIC for continual improvement of the business process
Key member of several quality improvements projects for achieving continual improvements in the service levels. Impart training to members to enhance efficiency.
CAREER HIGHLIGHTS
Since Aug’05 as a Senior Officer in leading private sector bank in India
Significant Accountabilities
Handling all operations, inclusive of cash transactions.
Preparing reports for submission to the management on a weekly and monthly basis.
Addressing client queries to enhance the CSI and ensure repeat/ referral business.
Actively involved in Risk management of the branch as a Branch Risk Manager.
Responsible for maintaining The Sarbanes-Oxley Act (SOX) activities in the branch.
Accomplishments
The profitability of the branch increased by Rupees two hundred lakhs.
The CSI of the branch increased by 50%.
Coordinated with technical staff to decrease the date entry errors through Finacle CRM
Awarded as a best customer service performer.
Oct’04-Jul’05 with Karvy Global Services, Hyderabad as Junior Processing Officer
Significant Accountabilities
Provided assistance to the transition team to ensure smooth execution of operations
Trained new associates to ensure quality services and customer satisfaction
Mentored and motivated a team of 5 members.
Underwent training programs for transition and preparing flow charts for the same
Accomplishments
Designed and developed the operational process.
Creating benchmarks for further improving the process
May’03-Sep’04 with Office Connect SDN BHD, Malaysia as an Accounts Executive
Significant Accountabilities & Accomplishments
Handled activities pertaining to accounting department inclusive of Issuing of Credit and Debit vouchers
Provided assistance to the accounts manager for streamlining the activities.
Worked in coordination with software development team for designing the front end accounting system
Managed Accounts Payable/ Receivable and ensured adherence to the credit norms of the company
Sep’00-Apr’03 with GE Capital International Services, Hyderabad as a Process Associate
Significant Accountabilities & Accomplishments
Auto financial services:
– Monitored and processed all credit applications
– Appropriately addressed all escalated matters
– Interacted with clients to enhance the CSI
– Effectively prepared dashboards and roasters
– Efficiently performed a Quality check on the processed applications
National Broadcasting Corporation (NBC-ACCOUNTS PAYABLE):
– Handled the Wing-to-wing process and processed invoices
– Attended all calls and ensured processing as per the client specifications
– Conducted trainings to enhance efficiency
– Prepared dashboards for weekly submission reports to the manager
Recipient of the Team, “Extramiler Unnati “Customer Service award.
TECHNICAL SKILLS: ERP
SAP-FI: Areas of exposure
Global Settings: Configuration of organizational structures, chart of accounts, G/ L master data, Field status groups. Fiscal year Variants, posting periods, document number Ranges. Setting up of document types and posting keys for business transactions.
General Ledger: Grouping G/ L accounts into various account groups, Creation of reconciliation accounts for accounts receivables and accounts payables, cross company transaction.
Accounts Receivables and Payables: Configuration of customer master and vendor master data in FI, Number ranges, Posting keys and document types for posting / validation of business transactions. Creation of dunning program for reminder to customers with different dunning levels. Integration with S&D and MM modules
closing: Defining financial statement version, reports using financial information system.
EXTRA CURRICULAR ACTIVITES:
Performed mimicry and mime in various cities in India and Abroad.
Got 2nd prize in All India mimicry competitions.
Performed mimicry show for World Telugu Federation.
Got various awards in mimicry and mime.
ACADEMIC CREDENTIALS
PGDCA Indotronix 1996
B.Com Osmania University 1996
Pursuing MBA Alagppa University
PERSONAL DETAILS
Date of Birth: 21st February 1975
Languages Known: English, Hindi and Telugu
Passport Number: A4400967
Address: 12-13-829/70, ST#11, Kimti Colony, Tarnaka, Secunderabad-500 017.
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